Question 1

How do I register a new 568 account?

Accepted Answer

Registering a 568 account is free and takes less than 3 minutes. Click the Register at the top of the 568 website or app. Fill in the required details: an active Malaysian phone number, your full name as shown on your ID, a strong password, and a referral code if you have one. After submitting the form, you will receive a verification SMS to your registered number. Enter the OTP code to verify your account. Your account will be immediately active and ready to use once verification is successful.

Question 2

What is the minimum age to register a 568 account?

Accepted Answer

The minimum age to register and play on the 568 platform is 18 years old. This is a legal requirement and company policy that cannot be waived. All members must complete the age verification (KYC) process before making a withdrawal. If the information provided is found to be false or the user is found to be underage, the account will be suspended immediately and any remaining balance may be forfeited. We take our responsibility seriously to ensure this platform is only used by eligible adults.

Question 3

Can I register more than one account using the same phone number?

Accepted Answer

No. Each phone number can only be registered with one 568 account only. This policy is in place to ensure fairness for all members and to prevent abuse of bonuses and promotions. If you attempt to register a second account using the same phone number or device, our system will automatically detect the attempt. Duplicate accounts that are detected will be suspended and any bonuses obtained through such means will be voided. If you are experiencing issues with an existing account, please contact our customer support.

Question 4

How do I update my registered phone number or email address?

Accepted Answer

To change your registered phone number or email, you will need to contact the 568 customer support team directly via live chat. This process requires identity verification to ensure only the legitimate account owner can make changes. Please prepare verification details such as your full name, date of birth, and registered bank account number. Once your identity is verified, the phone number or email change is typically completed within 24 business hours.

Question 5

What is KYC verification and why is it required?

Accepted Answer

KYC stands for Know Your Customer — the identity verification process required before you can make your first withdrawal. You will need to submit photos of both sides of your Malaysian identity card (MyKad) along with a selfie holding the card. The KYC review is typically completed within 1–2 business days. KYC is a standard industry compliance requirement designed to prevent fraud, money laundering, and ensure all transactions are legitimate. Once KYC is approved, your daily withdrawal limit will also be automatically increased.

Question 6

How do I delete or close my 568 account?

Accepted Answer

If you wish to permanently close your 568 account, contact our customer support team via live chat and submit your request. Before the closure is processed, you must withdraw all remaining balance in the account. Any bonus that has not met the wagering requirements cannot be withdrawn. Account closure is permanent and account data cannot be recovered once the process is complete. If you are closing your account due to a gambling problem, we also offer a self-exclusion option through the Responsible Gaming.

Question 7

What payment methods are accepted for deposits at 568?

Accepted Answer

568 accepts a variety of popular payment methods in Malaysia, including: Online Bank Transfer — Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong, AmBank E-Wallet — Touch 'n Go eWallet, GrabPay, Boost FPX (Financial Process Exchange) — instant interbank transfers Credit/Debit Card — Visa and Mastercard Crypto — USDT, Bitcoin (options available) All deposit methods are secure and use industry-standard encryption technology. Deposits via FPX and e-wallets are processed instantly while standard bank transfers may take up to 10 minutes.

Question 8

What are the minimum and maximum deposit amounts?

Accepted Answer

Deposit limits at 568 are as follows: Minimum deposit: RM 30 per transaction Daily maximum deposit: RM 50,000 (can be increased for VIP members) Limits may vary depending on the selected payment method. Platinum VIP members enjoy higher daily deposit limits and priority processing. For details on limits specific to a particular payment method, check the deposit section in your account or contact our customer support.

Question 9

How long does the withdrawal process take?

Accepted Answer

Withdrawal processing times at 568 are among the fastest in the industry: E-Wallet (TNG, GrabPay, Boost): 3–10 minutes Local bank transfer: 30 minutes to 2 hours Credit/debit card: 1–3 business days Crypto: 15–30 minutes (depending on network congestion) All withdrawal requests are processed during office hours. Requests submitted outside of office hours will be processed on the next business day. VIP members enjoy faster priority withdrawals.

Question 10

Why is my withdrawal declined or delayed?

Accepted Answer

There are several common reasons why a withdrawal request may be rejected or take longer than expected: KYC not completed or identity information is incomplete Bonus wagering requirements have not been fully met The bank account details entered are incorrect Recipient bank account name does not match the 568 account holder's name Daily withdrawal limit has been reached Suspicious activity requiring additional review If your withdrawal is still pending beyond the stated timeframe, contact 568 customer support with your transaction reference number for an immediate review.

Question 11

Are there any fees for deposits or withdrawals?

Accepted Answer

568 does not charge any fees for deposits or withdrawals on our platform. However, your bank or e-wallet provider may apply their own service charges according to their respective policies — this is beyond 568's control. For crypto transactions, network gas fees are charged by the respective blockchain and not by 568. We recommend checking with your payment provider if you have any questions about additional charges.

Question 12

Can I withdraw funds to someone else's bank account?

Accepted Answer

No. For security and compliance reasons, all withdrawals from a 568 account must be made to a bank account or e-wallet in the name of the same 568 account owner. This means the name on the receiving bank account or e-wallet must match the name verified during the KYC process. Withdrawals to third-party accounts are not permitted and will be automatically rejected by our system as a safeguard against fraud and money laundering.

Question 13

What types of games are available on the 568 platform?

Accepted Answer

568 offers over 1,000 game options spanning a wide range of categories: Video Slots — classic slots, modern slots, progressive jackpot slots Live Casino — baccarat, blackjack, roulette, sic bo with live dealers Table Games — poker, dragon tiger, andar bahar Sports Betting — football, basketball, tennis, esports Lottery & Numbers — 4D, Toto, and other variants Quick Games — crash games, mini games, and more All games are provided by internationally licensed software providers that are independently audited to ensure fairness and accurate RTP.

Question 14

What is RTP and how does it affect my chances of winning?

Accepted Answer

RTP or Return to Player is the average percentage of money returned to players from total wagers over the long term. For example, a slot with 96% RTP will theoretically pay back RM96 for every RM100 wagered over the long run. RTP is a long-term statistical measure and not a guarantee of winnings in any given session. At 568, RTP information for each game can be found in the respective game info section. We only offer games from providers that comply with RTP standards set by licensed regulatory bodies.

Question 15

Can I use my bonus balance on all games?

Accepted Answer

Bonus balance usage is subject to the terms and conditions of the respective bonus. Generally, bonus balance can be used on most video slots and casino games. However, some bonuses may not be applicable to certain table games such as blackjack or baccarat, or sports betting — as these games carry a lower house edge. Check the terms of the bonus you claimed to understand which games are eligible and which are excluded. Wagering requirements also vary by bonus type.

Question 16

Does 568 offer a demo mode or free trial?

Accepted Answer

Yes, 568 offers demo mode for most video slot games. Demo mode lets you try games with virtual credits without making any deposit. It's the best way to understand game mechanics, bonus features, and gameplay style before playing with real money. However, winnings in demo mode cannot be converted to real money. Live Casino games and Sports Betting are not available in demo mode as they involve real-time interaction.

Question 17

What should I do if a game freezes or my connection drops while playing?

Accepted Answer

If the connection drops during an active game round, the 568 system will automatically save the game state. When you log back in and open the same game, you will be shown the result of the interrupted round. Your wagering amount will not be lost as all game transactions are recorded in real time on our servers. If you find your account balance is incorrect after a connection disruption, contact customer support with the time and game details for an immediate review.

Question 18

How does 568 protect my personal and financial information?

Accepted Answer

568 uses 256-bit SSL encryption technology — the same security standard adopted by leading banking institutions worldwide — to protect all data transmitted between your device and our servers. Personal and financial data is stored on servers protected by multi-layered firewalls and intrusion detection systems. We never store full credit/debit card details on our systems. All passwords are stored in an irreversible hashed format. For more information, please read Privacy Policy ours.

Question 19

How do I enable two-factor authentication (2FA) for my account?

Accepted Answer

Two-factor authentication (2FA) adds an extra layer of security to your account. To enable 2FA on 568, go to Account Settings then select Security and click Enable 2FA. You can choose between SMS OTP verification to your registered phone number or an authenticator app such as Google Authenticator. Once 2FA is enabled, every new login will require a verification code in addition to your password. We strongly recommend all members enable this feature to protect their account from unauthorized access.

Question 20

What should I do if I suspect my account has been accessed without authorization?

Accepted Answer

If you suspect your account has been accessed without authorisation, take the following steps immediately: Change your account password immediately via the Forgot Password Log out of all active sessions via Security Settings Contact 568 customer support to temporarily freeze your account while the investigation is underway Check your transaction history to identify any suspicious activity Make sure your device is free from malware by running an antivirus scan Our security team is available 24/7 to investigate and resolve unauthorised access cases promptly.

Question 21

Does 568 share my personal information with third parties?

Accepted Answer

568 does not sell or share your personal information with third parties for marketing purposes without your consent. Your information is only shared in the following limited circumstances: Trusted payment service providers for processing your transactions Regulatory bodies or law enforcement authorities when required by law Technical service providers bound by strict confidentiality agreements All data sharing is subject to Privacy Policy which complies with international data protection standards.

Question 22

How do I report fraudulent activity or fake websites claiming to be 568?

Accepted Answer

If you come across a website, social media account, or app claiming to be 568 but appears suspicious, please report it to us immediately via customer support live chat. Provide the URL or relevant details so our team can take the appropriate legal action. Remember that the official 568 website is only at 568.gd. Be wary of links received via WhatsApp, Telegram, or unknown emails claiming to offer exclusive bonuses — these are common signs of phishing scams.

Question 23

How do I claim the welcome bonus as a new 568 member?

Accepted Answer

The 568 welcome bonus is automatically credited to your account once your first deposit has been successfully processed. No promo code is needed — simply register a new account and make your first deposit. The bonus will be immediately available in your account's bonus balance. Make sure you read and understand the bonus wagering requirements before playing, particularly the number of times you need to wager the bonus before it can be converted into withdrawable funds. For full details of the current offer, check the promotions page in your account.

Question 24

What is a wagering requirement and how is it calculated?

Accepted Answer

Wagering requirements are the number of times you need to wager the bonus amount before winnings from that bonus can be withdrawn. For example, if you receive a RM100 bonus with a 20x wagering requirement, you need to wager RM100 × 20 = RM2,000 on eligible games before the funds can be converted to withdrawable balance. Your progress towards meeting the wagering requirements can be tracked in the Active Bonus in your account. Some games may only count a partial contribution (e.g., table games count at 10%) — check your bonus terms for exact details.

Question 25

Is there cashback or a loyalty bonus for existing 568 members?

Accepted Answer

Yes, 568 values member loyalty with a range of ongoing rewards programmes: Weekly Cashback — A percentage returned from total net losses each week Reload Bonus — Additional deposit bonus for subsequent deposits VIP Programme — VIP tiers with exclusive benefits, higher limits, and a personal account manager Birthday Bonus — Special bonus to celebrate your birthday All promotions have different validity periods and conditions. Check the promotions section in your account to view offers that are currently active and available to you.

Question 26

Can I opt out of receiving any bonuses or promotions?

Accepted Answer

Yes, you can choose to opt out of bonuses and promotions if you prefer to play without wagering requirements. To do so, go to Account Settings and find the Promotion Preferences, then disable the automatic bonus acceptance option. Some members prefer this setting as it allows them to withdraw wins without having to meet any wagering requirements first. You can still claim bonuses manually at any time by contacting customer support if you change your mind.

Question Common — Complete Answers for 568 Members

Topics Help Popular

Account & Registration

Deposit & Withdrawal

Games & Betting

Security & Privacy

Promotions & Bonuses

Mobile App

Question Common By Category

Live Chat

Support Email

Useful Links

Still Have More Questions?