Responsible Gaming

Play with Smart and Responsible With 568

568 believes gambling should be a fun form of entertainment, not a burden. We provide a range of tools and resources to help every member maintain full control over their gaming habits in Malaysia.

24/7 Member Support
18+ Minimum Age Requirement
100% Self-Control
0 Cost of Assistance

What Is Responsible Gaming?

Responsible gaming means you play as a form of entertainment, not as a way to earn income or escape from problems. At 568, we understand that the majority of our members play in a healthy and controlled manner. Even so, we recognise that some players may find it difficult to manage their gaming habits.

That's why 568 provides a comprehensive suite of self-protection tools — not merely to meet compliance requirements, but as a genuine demonstration of our commitment to every member's well-being. You can enjoy slot games, Live Casino, sports betting, and more on our platform with full confidence that we're always here for you.

Our approach to responsible gaming is guided by three core principles: awareness, control and support. These three pillars form the foundation of a safe, fair, and enjoyable gaming environment for all 568 members in Malaysia.

Gambling should always be a choice, never a necessity. If you feel that playing has started to affect your finances, relationships, or emotional well-being, it is time to seek help — and 568 is here to support you every step of the way.

Check Your Gaming Habits

Answer these questions honestly to assess whether your gaming habits are still under control.

1

Have you ever gambled with money meant for daily necessities such as bills or food?

2

Do you play longer than planned in an attempt to recover money you have lost?

3

Have your loved ones ever expressed concern about your gaming habits?

4

Do you feel restless or uncomfortable when you are unable to play for a few days?

5

Do you hide your gambling activity from family or friends?

If you answered "Yes" to two or more of the questions above, we encourage you to use the 568 self-protection tools or contact our support team.

Tools Self-Protection 568

We put full control in your hands. Use these features at any time through your account settings.

Deposit Limit

Set daily, weekly, or monthly deposit limits for your account. Once a limit is in place, the 568 system will automatically reject any deposit that exceeds it, helping you plan your gaming budget more wisely.

Play Time Limit

Set a maximum duration for each gaming session. When the time limit is reached, the platform will display a reminder and can optionally log you out automatically, ensuring you get adequate rest.

Loss Limit

Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be temporarily blocked from placing new wagers until the limit period resets.

Temporary Break

Need a break from gaming? Activate the Temporary Break feature to block access to your account for 24 hours, 48 hours, one week, or one month. The break period cannot be shortened once activated.

Self-Exclusion

The self-exclusion feature allows you to block your 568 account permanently or for an extended period (6 months to 5 years). All account data will be retained, but access to the platform will be fully restricted.

Activity Reminders

Receive automatic notifications whenever you reach your deposit limit, exceed a set play session duration, or when your wagering pattern shows at-risk signs. Set reminder frequency according to your needs.

Recognize Warning Signs

Understanding the difference between healthy play, at-risk habits, and addiction helps you take early action before problems become more serious.

Healthy Play ✓

Playing within a set budget, viewing gambling purely as entertainment, being able to stop at any time, staying emotionally unaffected by losses, and never borrowing money to gamble.

Early At-Risk Signs ⚠

Constantly thinking about gambling, playing longer than planned, chasing losses, reducing social activities because of gambling, or using credit to fund betting.

Signs of Addiction ✕

Unable to control the urge to gamble despite trying, lying to family about gambling, neglecting daily responsibilities, accumulating mounting debt, or experiencing serious emotional distress as a result of gambling.

568 Player Awareness Statistics

Based on feedback from our member community, here is an overview of player awareness across various aspects of responsible gaming.

Setting Deposit Limits 78%
Using the Temporary Break Feature 61%
Setting Session Time Limits 55%
Recognising Signs of Addiction 83%
Previously Used 568 Support 42%
These statistics are based on internal 568 surveys and are updated periodically. Data is presented for awareness purposes only.

Resources Help & Support

You don't have to face this alone. 568 provides multiple support channels to help you or your loved ones.

568 Member Support 24/7

Our trained support team is available at any time through the platform's live chat. All conversations are strictly confidential and will not affect your account status.

Specialized Gambling Counseling

568 partners with licensed counselors who specialize in gambling addiction. Counseling sessions are available online for your convenience, with no need to attend in person.

Responsible Gambling Resource Centre

Access a wide range of articles, guides, videos, and self-assessment tools in our Resource Center. All content is written by experts and tailored to the Malaysian context.

Family Support Programme

Family members can also contact 568 if they have concerns about a relative. We can guide families on how to provide the right and most effective support.

National Helpline

In addition to 568's internal support, we encourage members who need immediate help to contact Talian Kasih 15999 — a national counselling support service operating 24 hours a day.

Confidential & Anonymous Reporting

If you or someone you know needs help but prefers to remain anonymous, 568 accepts anonymous reports. All information is handled with complete confidentiality.

How to Build Healthy Gaming Habits

Playing at 568 should be an enjoyable experience, never a stressful one. Here are some practical guidelines you can adopt from the very first day you register your account:

Set a budget before you play. Decide how much money you are willing to lose before opening your account. This must be disposable funds — not savings, bill payments, or daily essentials. When the budget runs out, stop playing without trying to recover losses. Use 568's Deposit Limit feature to reinforce this discipline automatically.

Set a realistic time limit. Don't let gambling take up too much of your time. Plan your gaming sessions like any other leisure activity — with a clear start and end. The 568 Play Time Limit feature helps you stick to this commitment without relying on willpower alone.

Avoid playing when you are in an unstable emotional state. Do not gamble when you are stressed, sad, angry, or under the influence of alcohol. Decisions made in an unstable emotional state often lead to poor wagering choices and greater losses.

Balance it with other activities. Keep gambling as just a small part of your entertainment. Maintain other hobbies, spend time with family and friends, and don't let gambling become your only source of enjoyment.

Remember: No gambling system or strategy can consistently guarantee wins. Every game at 568 uses a certified Random Number Generator (RNG), ensuring outcomes are random and cannot be predicted.

568's Responsibility to Members

As a responsible gaming platform, 568 takes several proactive steps to protect member well-being:

  • Strict age verification: 568 conducts a thorough KYC process to ensure that only individuals aged 18 and above can register and use the platform.
  • Gaming pattern monitoring: The 568 system automatically detects at-risk gaming patterns such as sudden deposit spikes, excessively long play sessions, or loss-chasing behaviour. When such patterns are detected, members receive a notification and an offer of assistance.
  • Staff training: All 568 support staff undergo specialised responsible gaming training to ensure they can identify signs of problem gambling and respond with appropriate empathy.
  • No pressure to play: 568 does not send promotions designed to encourage members who have activated self-protection features to continue gambling. Members who have set limits or taken a break will not receive gambling-related marketing communications.
  • Transparency on winning odds: 568 displays the Return to Player (RTP) rate for every game, ensuring members make decisions based on accurate information.

We also continuously update our responsible gaming policies and procedures based on industry best practices and feedback from members and mental health professionals. This commitment is not merely an obligation — it is a core value that underpins how 568 operates.

If you are in crisis right now: Call Talian Kasih at 15999 or reach our 568 support team directly via live chat. Help is available, and acknowledging the problem is the single bravest first step you can take.

568's Commitment

  • Full compliance with Malaysia's consumer protection laws
  • Games certified using independently audited RNG
  • Fast and transparent withdrawal processing with no hidden fees
  • Personal data encryption using 256-bit SSL
  • Support available in Malay, English, and Chinese
  • Self-protection tools accessible 24 hours a day
  • Automatic denial of access to underage individuals

Contact Our Team

Our support team is available to assist you 24 hours a day, 7 days a week.

In-Platform Live Chat
Talian Kasih: 15999

Question Common

Answers to the most frequently asked questions about responsible gaming at 568.

Log in to your 568 account, go to "Account Settings" and select "Responsible Gaming". Here you'll find options to set daily, weekly, and monthly deposit limits. Limits you set take effect immediately. Any request to increase a limit will be processed within 24 hours to allow sufficient time for reflection.

A Temporary Break is a short-term block lasting from 24 hours up to one month. Once the period ends, your account will be automatically reactivated. Self-Exclusion is a more serious commitment — your account is blocked for a minimum of 6 months and cannot be reopened before that period ends, even if you request it. Both features can be activated immediately through account settings or by contacting 568 support.

Yes, 568 has a family support programme. You can reach our support team and share your concerns. However, for account blocking actions, the account holder's consent is required as it involves personal privacy. What we can do is reach out to the member concerned with empathy and offer appropriate support resources. We can also guide you on how to be an effective support system for your family member.

Yes, all conversations with the 568 support team regarding responsible gaming are fully confidential. Information you share will not be used for marketing purposes, will not be shared with third parties without your consent, and will not affect your account status or benefits. Your privacy is our priority, and all data is protected with 256-bit SSL encryption.

During the Self-Exclusion period, your account balance remains safe and will not expire. You may request a withdrawal of that balance even while your account is blocked, subject to standard identity verification. Your funds are always secure and can be reclaimed when you're ready. Once the exclusion period ends, you must actively contact 568 support to reactivate your account — it will not be reopened automatically.

568 enforces a strict age verification process through KYC during registration. All new members are required to submit valid identification documents to confirm they are 18 or older. Our system also performs ongoing checks, and any account suspected of belonging to an underage individual will be suspended immediately until verification is complete. We take the protection of minors extremely seriously.
Join the 568 Community

Play Safe, Play Responsibly

Register a 568 account today and enjoy a safe, fair, and enjoyable gambling experience — with self-protection tools always at your fingertips.

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